What do you miss most in restaurants (or customer care)? 🍽️💬

Hi, how are You? 🌱 I hope you’re doing amazing.

You know, I was reflecting on what I want this newsletter to be about, and I realized something: what I really want is to ask You questions.

I don’t want to pretend I always have exciting things to share. Even if I do, they’re exciting to me — but what I really want is to discover what’s exciting to you. And to explore how we connect these two worlds: yours and mine.

Honestly, that’s been one of the most life-changing lessons I’ve learned while creating this conscious company. I first found it in a book called The Mom Test, which is basically about how to ask better questions, so you can learn from the people you are trying to serve. (I’ve already read it twice and probably need a third read! 📖)

So here I am, practicing.

In Hawimi — the most conscious AI company, while we’re polishing the beta app at Hawimi.ai — we’re also building AI agents, like AI employees to help businesses become more conscious: healthier for humanity and for the planet . Right now we’re exploring especially in restaurants and customer care.

So my question to you is:
👉 What do you miss the most in restaurants?
Or more generally, in customer care?

For me, here are 3 examples:

💫 I miss that they ask me my name.
When I ask the waiter’s name and they ask me mine, the impersonality fades. Suddenly we’re two humans — even if we’re playing different roles. It grows warmth, empathy, openness.

💫 I also love efficiency and protocol.
For example, when I arrive and they first ask me what I’d like to drink, while giving me a few minutes with the menu. Even better, when they bring two glasses of water right away 💦 

It reminds me of my childhood in Spain, when we left water and cookies out for the Three Magic Kings (our version of Santa Claus). Water, to me, feels like such a pure, beautiful gesture of welcome.

💫 I miss attentiveness.
Sometimes I look around to find a waiter, and they’re on their phone. Maybe it’s because I didn’t grow up with phones, but I grew up in a world where if you’re serving, you’re attentive.

Of course, all of this and much much more till it's an incredible hospitality or customer. care is only possible in a culture where the people working actually feel good doing what they’re doing. Where they know what they do matters. Where the team treats each other well, so they naturally treat customers well too.

👉 A culture of kindness.
👉 A culture of respect.
👉 A culture of authenticity.

Like heroes treating heroes. Because that’s what we are — conscious heroes. 🌍💫

We are making this beautiful human empowerment happen for restaurants who care first, and we can do it much better with your answers…

Your turn:
 ✨ What do you miss most in restaurants service?
✨ What do you wish existed more in customer care in general?

I’d love to read your thoughts — hit reply right here (or in socials) and let me know. 💌

With love, commitment and passion,

Loto

@lotovazquez

Founder at Hawimi.ai 

& Human passionate about becoming more conscious.

P.S. Every decision is shaping our future. Share your insights on customer care, and try Hawimi — even in beta — and share with us what you like and what you'd like to be better. Together, we’re building the most conscious AI in the world to empower a more conscious humanity 🐳🚀✨